What are auxiliary aids and services?
Auxiliary aids and services are items, equipment or services that assist in effective communication between a person who has a hearing, vision or speech disability and a person who does not. There is a list of examples in the ADA, but the ADA was written in 1990. There are so many new technologies and services that have been invented and discovered since then, that the items listed in the ADA are not the only options available.
For someone who has a hearing disability, the aid/service might be qualified interpreters, note-takers, pad and pencil, closed captioning, open captioning, or assistive listening devices. It might also be video remote interpreting—or something else that the expert (the person with the disability) knows about.
For someone who has a vision disability, the aid/service might be electronic format, large print, screen readers, Braille, sighted guides, qualified readers, audio description, or recordings.
For someone who has a speech disability, the primary aid/service might be patience. The person may bring their own talking computer or communication board, and you will have to wait until they express their thoughts. Or they might call in through a Relay Service. Those calls are handled the same way as when someone who is Deaf places a Relay Service call.