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Episode 4: Effective Communication

Wednesday, January 8, 2014


Episode 4 Resources: Effective Communication (Resources)

Recording & Transcripts



Episode 4 Transcript (PDF)


Julia Sain, Disability Rights and Resources


The Department of Justice has investigated hundreds of complaints about the failure to provide effective communication. Historically, they have received more complaints about failure to provide effective communication than any other issues they have dealt with. Join this episode to learn about the obligations of medical providers, lawyers, tax preparers, local and state government agencies, employers and social service providers, etc. to ensure that their customers are able to communicate effectively with them.

Featured Organization 

Disability Rights and Resources
Disability Rights and Resources, located in Charlotte, North Carolina, was incorporated as a non-profit organization in 1980, and became one of the first ten Centers for Independent Living in the country.  Disability Rights and Resources provides Advocacy, Peer Mentoring, Independent Living Skills, Information and Referral, and Community Reintegration for people with disabilities. Disability Rights and Resources is a local affiliate of the Southeast ADA Center, a member of the ADA National Network. Questions, contact the ADA National Network at 1-800-949-4232 (voice/tty).