Director of Customer Experience, ADA Coordinator; Hartsfield Jackson International Airport
Steve Mayers is the director of customer experience and ADA coordinator. He oversees the guest experience, ADA administration, volunteer and nonprofit programs, and team member development.
For Mr. Mayers, successful management of the world’s busiest and most efficient airport comes down to one matter: customer service. As head of the customer experience, he views the more than 100 million passengers as his guests and seeks to unite airlines, airport vendors and local businesses to create the ultimate traveler experience from curbside to gate — and back.
With more than 25 years of hospitality experience, Mr. Mayers has held leadership positions in some of the world’s leading hospitality companies, including Sandals Resorts, Radisson and Best Western Hotels & Resorts.
A Certified Hotel Administrator (CHA), Mr. Mayers is a graduate of Temple University’s Fox School of Business and its School of Tourism and Hospitality Management.
Episode 62: Airport Accessibility and the ADA
Episode 105: Let’s Fly Away – Air Travel for Passengers with Disabilities